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Transcript of SFP#10: How to support Free Software and a sustainable digital infrastructure

Back to the episode SFP#10

This is a transcript created with the Free Software tool Whisper. For more information and feedback reach out to podcast@fsfe.org

WEBVTT

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Welcome to the Software Freedom Podcast.

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This podcast is presented to you by the Free Software Foundation Europe, where a charity

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that empowers users to control technology.

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I'm Matthias Kirschner, I'm the President of the Free Software Foundation Europe, and

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I'm doing this podcast with my colleague Bonnie Merring.

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Hello, our guest for today is Elisa Leninger.

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Elisa is the Managing Director of Super, Lab and a freelancer researcher of technology

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and culture.

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In her work, she focuses on civil societies, and she has also consulted Free Software and

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open infrastructure communities, as well as she has organized conferences and events.

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As a trained archaeologist, Elisa has worked in the intersection of culture and computer

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and in her current research, she focuses on open digital infrastructure and how social

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practices, norms and values within tech communities shape its development.

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Hello, Elisa, nice to meet you.

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Hello, Bonnie, hi, Matthias.

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Hi, and thank you for being with us, Elisa.

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So, Elisa and Francesca, first, I was wondering you also worked on how communities around

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Free Software can be supported, and so I was wondering what problems do you see that Free Software

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contributors are facing?

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I think one of the biggest problems that people kept telling me about during my research and

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the interviews I conducted for those was a very old story that is very common to Free Software,

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I believe, and that is the balance between developing new code and maintaining it,

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because developing new code is on the one hand kind of attractive.

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You know, it is this puzzle you have to solve, you make things working, and you get kind of an

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instant gratification out of this. I think everyone of us knows this and can relate to that.

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And on the other hand, you have a working product or a working code base, and people start

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adopting it, which in the beginning is great to see, but then the more and more people adapt

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this technology that you build, the more and more they demand things or ask for things,

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wanted to work in this environment or that environment. And in the end, it's not anymore,

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you know, building things that work, but keeping them from breaking all the time.

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And you're not thanked as much anymore if you maintain your product, but it's more, you know,

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you see all the complaints, all the tickets coming in, all the bug reports, and that can be really

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tiring. It's also a problem when it comes to fundraising, you know, it's easier to get new

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attention for like a new software, a new library. It's really hard to get this kind of attention

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that also then gets financial rewards out of it for a product that is already there and that you

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just, you know, with all strings attached. I'm not saying it's easy, but yeah, that you basically

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just work to keep working. So that's something which is very common also in other areas that

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new stuff, that's the stuff which people are interested in, they want to support you. And when

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you talk about the same project again in a year or in five years, they say, oh, that's so old,

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can't you start something new? But there are projects, there are, there is work where you have to

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keep on working on them for many, many years, sometimes decades. So what can you do to motivate

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contributors to do this work, which they don't like so much, like maintaining software they

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wrote five years ago for the next five years? Yeah, good question. And I think there is no easy answer,

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otherwise the smart people out there would already have found it. I believe that one key to solving

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this problem is community management. To have a successful piece of software of code running

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and keep it running, I believe you have to, you know, share it with a group of people who can

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help each other out because none of us can be dedicated to a project 24, 7 over a decade or longer.

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And this is, I think, also quite current that the older a project gets, while the

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contribution numbers are dwindling and the people who actually contribute towards it are in the

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single digits and that is just not sustainable. And this is actually interesting because one of

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the stories that I love to tell about free software is that it is actually quite sustainable,

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right? I mean, the energy footprint is quite low because you don't have, you don't have

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blood wear usually at least. But then again, the working behind it is not very sustainable because

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people are burnt out quite easily. And this is a phenomenon, I guess that we see all over the field

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much more than in the IT sector in general. Why do you think that's different in free software than

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in the general IT sector? I believe the structures are kind of different. I mean, you have company

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structures in free software as well, of course, very successful ones. But you also have these

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company structures with clear business hours, with paid leave and everything. But they work

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closely together with communities of freelancers who have to take care of that on their own,

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which is sometimes very hard to be mindful of yourself and of your health and your well-being.

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And also volunteers who work at a different schedule, who work in different time zones,

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so to bring all those different needs and also wishes that people bring to the table together.

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I think for this you believe proper community management, people who take care of the well-being,

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who facilitate, if there's a conflict or just a communication problem sometimes, and who also

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take care that if new people come to a project, this is also something that we saw. There is a high

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drop-off rate at the beginning because there are often no clear onboarding processes, how to

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join a project and what you actually have to learn, who you can ask if you have a problem.

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And the barriers of joining a mailing list where sometimes the tone can be a little rough,

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yeah, those hurdles are actually quite high and many people don't make it that far.

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But they have some concrete suggestions how the situation can be improved and what would be needed

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that those who do volunteer work for open infrastructure and free software receive the support

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they need, except of community management. Good question.

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I heard in the interviews that many people who work on software projects are very dedicated,

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but they complain about that they cannot do what they actually would like to do. So they are stuck

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in the finances, in organizing events, in doing like travel organization or budgeting.

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And I think this is something that came up so often in the interviews that this seems to be a

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core problem. So community management really is just one part of it. Maybe it's an outward

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facing part. This is why it seemed to be so visible to me, but there's more to that. So in order to

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solve these problems that there are so many different tasks piled upon individual developers,

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you need to diversify, you need to bring new people to a project with a different set of skills.

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If you are a successful developer, you shouldn't be doing finances, you should be writing code.

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And there are people who are really good at finances. That's their skill. Why not get these

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experts on board? The same again with community management. There are experts for that who are

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really good at this. Get them on board, but also acknowledge them for the skills and for the work

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that they are doing. It's really hard to approach a project and say, hey, I've got no idea about

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how software works, but I want to contribute with my skills. Who would these people even talk to

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if they want to join a project? Because the way that you usually join is by starting to

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committing code, right? And then you join the mailing list and you get part of the community,

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and then you find your spot and see how you can contribute further. So I think this is really a

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key problem. So make it a bit more about coming. Yeah, a little bit more open.

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And Elisa, when you talk about that, it seems a bit, I mean, there are some steps which

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companies can easier do like at a certain scale. They can say, well, beside those five developers,

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we have on those projects. Let's now also get someone who is focusing on the community management

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to include others in this project as well. While for volunteers who run projects, it's more

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difficult to do this like one developer might attract another developer. Also, he doesn't like

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to do community management. He will work in his small community of the two developers then,

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then there might be a few more. But then, I mean, it's difficult when you are at a lower scale

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to attract someone who loves doing community management because it's still a small community,

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while it will not grow when you don't have someone doing it. So do you also see this chicken egg

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problem there? Yeah, absolutely. I mean, there is kind of a chicken egg problem. But I'm not quite sure

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that people wouldn't volunteer if they have, if they are experts in community building to work

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for a project that has a very small community. I think that is actually quite an attractive thing

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to build up a new community and see how this can be made at a healthy environment for everyone.

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So I really believe that if you start a problem, try to think ahead, not just in technical terms,

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and in terms of technical scale, but also in terms of social scale, of team scale,

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of outreach scale, and then see which people, which skills you need and reach out to them.

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Because I believe those people are not there. This is not just about community building, it's

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also about design. I don't know whether you've heard, but some people criticize the usability

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of some free software projects. And I think this is something that we've heard over the past years as

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well. Do you have examples there? I'm not sure if I've heard anything like that ever.

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I would have to look them up, but I can send them over, yeah.

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No, but this is also an ongoing theme, right? In the discussions about a free software,

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why it isn't adopted as widely? Because there is a hands-on spirit to it. You have to

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get in up to your elbows and be able to figure out problems and solve them on your own at some

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point. And this is something that could be at least a little bit eliminated by getting

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UX experts, professionals on board on a project earlier, to see how workflows break if people

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don't bring a certain knowledge to the tables and where people drop off using your product.

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And that, again, if you involve those people, would make your product more usable, it would also

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broaden the user base, which is also kind of rewarding, right? I mean, you want to have a product

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that gets a depth that you don't build code that is not used. So if I understood you correct,

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you also argued before that all those other tasks around outside of the technical skills in

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a project that they are sometimes undervalued by the people who have to do them, but who would

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rather like to code. But your suggestion would be if you would like to run a free software project

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and would like to develop something, and you can concentrate on the technical things, but you

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should not forget about those other factors. And you should make sure to also consider them

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and include people who would focus on this in order to make sure that your technical project

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will be sustainable. Did I understand you correct there? I do agree with the second part. So yeah,

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you definitely, if you start a project, should get all sorts of people to the table as early as you

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can. Test often test early works in every kind of dimension, not just in the technical one.

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I wouldn't exactly say that people, developers especially, undervalued these skills,

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because once they have to do them themselves, they realize how hard they are to do.

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It's just that it's not the first in their mind if they set up to do a new project. I think

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this needs to change a little more like product thinking. I know this is a very business

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term, but it's something that actually makes sense if you are developing products.

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So at least have one other question. So there are also organizations out there like foundations

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who want to support free software contributors. What way do they have to better support

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free software development? First of all to all the foundations out there who are considering

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supporting free software. Yes, please do. Your contribution is really, really needed and also

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very welcome and valued. We recently published a report that tried to touch upon that subject a

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little more. The report is called World Works ahead. And I'm sure we can link to it in the show notes.

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And it outlines several recommendations for funders who want to interact and support

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software communities out there. And maybe I'll just highlight a few of the most important

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findings that we had. What we came across was kind of a circle of reinforcement

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of a few problems that are evident in software communities. For example, this

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concentration of people with skills in development that we already touched upon.

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And foundations often support developer work, but don't really like to invest in these other

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skills that I mentioned like UX design, translation, localization, community management, finances,

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especially finances. Those positions are really hard to fund externally.

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And at the other hand, the developers, of course, would like to support their own positions first.

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I get that, but it also means that they are stuck with all these tasks. They don't really like to

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do. So what I would like to see from funders is to actively encourage, to actively encourage

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software projects to rethink their own structure and the positions that are covered by their

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teams and what new positions need to be created and then, again, supported by foundations

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to make the team more resilient and more healthy and more balanced.

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Thank you, yeah. I think that's a very important point. And actually, there's also one

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positive example there. We are involved in Horizon 2020 project, NGIS zero. And there they build

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a consortium of organizations who are then also paid in this framework to support the development

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projects, which are which get the funding there. And the other organizations then can help those

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more technical people with other aspects like UX design, but also then about security,

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with SDFSFE, we do help them with legal questions. And there are many different ones who support them

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then in community building and so on, where then it's not just focusing on the technical part,

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but then also on those other areas, which in the end are our important part for sustainable

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growth and development of those technical tools there.

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After we now talked about free software contributors and how the developing part of free software

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needs support, you also had formalized some claims to support the work for a resilient and

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sustainable digital infrastructure. So we are getting a more broad of you here now.

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Well, could you summarize those for claims for us? Sure, yeah. But first, maybe let me give you a

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short rundown how this actually happened, because all of us have been in this field of advocating for

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free software for quite a long time. And if you now hear these demands, you will realize that

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none of them are new. But when earlier this year, the COVID pandemic hit and we all, you know,

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we're sent to our home offices and ***** had to do school from home and we had to reach out to

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our loved ones and friends, over digital platforms. I think society at a whole

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and witnessed a digital transformation and I know that this is a very planned term that has

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like digital transformation has been here since the 1970s and it still isn't done. I think it will

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never be done. It's just we saw an acceleration of digitization in every aspect of our lives.

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And all the good tools to manage this digital transformation are out there. We have good products,

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but when push came to shove and things, you know, suddenly there was time pressure,

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organizations, companies, families had to find tools that worked for them quickly. They did not

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turn to free software at a rate that we all would have loved to see. Instead, we have this whole

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*****m conversation over and over again. And I think there is no arguing that *****m is a problematic

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tool, not just because of a lack of encryption or an unclear state of its encryption, the way it

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routes its traffic through service in China, but also the way it now starts to censor online

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discussions that discuss *****m, safety and security. This is a problem like we cannot be reliant on

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these things that then censor our discussions about whether technology works. So when we saw this,

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we thought, okay, we have made these demands over years and I know that the free software

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foundation Europe has been one of the most outspoken advocates in the world about these topics.

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But we thought, okay, now this is a good time to recap this and write it down once and for all

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that there is good software out there. But there are a few things that people need to change,

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politicians also need to change to make its adoption easier. So with this rather lengthy explanation,

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we came down in a very collaborative process with a number of organizations, mostly from Germany,

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but it was later signed by other organizations as well. We came down to four basic recommendations.

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The first one is to open political decision-making processes for input from the digital civil

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society. I believe that at least from my German perspective, it is very frustrating to see all these,

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it's very frustrating to see all these commissions in the German parliament who discuss

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several aspects of technology that are held without any involvement of civil society,

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who will be most impacted by this technology in the end and this needs to change and we need to

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involve civil society much earlier and not just in hindsight into the discussion how technology

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is supported, how money is spent on technology and also how we make legislation around the regulation

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of technology and I think this is something we would like to see. The second demand was,

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the second recommendation was to have more targeted funding for digital civil society.

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We have seen that with, for example, with a corona app that was developed by a consortium of

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different actors, universities, a few companies, freelancers, that there was a broad discussion

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in Germany whether this corona app will be made open source. You mean the German corona app, right?

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The German corona app. What's mainly developed by Ted Deutsche Telekom and SAP, right?

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I think that is the back end. Yeah, yeah, the back end. But in the beginning, so there was this idea

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to, first there was this pitch that there will be just a closed source app, a proprietary app.

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And then there was a broad discussion on Twitter but also then in the tabloids everywhere,

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it was really broad that to have an application that people actually trust and are willing to use,

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there needs to be some sort of transparency to this project and the best way to achieve this

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would be to release the code publicly and put it on an open license.

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And there was so much pressure done from civil society that this actually happened,

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which is a good thing, at least for the front end application.

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And this is something that civil society does in their free time. We do advocacy for

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digital civil rights over and over again, by cross-finding based on donations. And this is

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something that is problematic because there are few, very few advocates in the political field

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that strive towards the same goals and support them. So we really need to support

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these digital civil society organizations to do advocacy in a better way in a more meaningful way.

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Okay, can you just quickly before you say, what ideas do you have, how to better support

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those civil society organizations? Because I mean, I think we all agree, especially from

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efforts of East Side, who also would like to have more donations to support this work. We are

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doing there and also partly doing with employees who can then follow up there and explain politicians

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by is it important that that such an app is free software? Why is it a problem that the frameworks

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which those apps are using like on the Apple side and the Android side that those frameworks

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are still proprietary? So that there's a lot of work you have to do there, a lot of groundwork

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explaining basic things about technology. And there are other organizations also doing this. So

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what can be done there that there is a better way on supporting those?

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I believe that one solution would be to get the entire discussion about digital technologies

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and software away from this innovation narrative that is always about new products, about

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cutting edge, new technologies, about whatever artificial intelligence and blockchain. I mean,

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you all know that this is something that the political discourse is very much about. Instead,

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we need to talk about basic digital services that need to be rolled out and how we can make them

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possible. And this could be done, for example, through a foundation under public law. There are

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examples in other countries that have realized that already and put that into action that is equipped

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with public money, but does not necessarily have to run exactly along the lines of public

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procurement. It can be a little more risk-happy if that's what you're making use here,

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with a mission of promoting the development maintenance and also the provision of digital

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technologies for society, so not for profit, which is something that public investment mostly

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focuses on, but really for the public interest. Do you have other examples from other countries there

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where they are doing this well, this part, about not just focusing on bus routes, which people

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have to include to get funding and not just getting funding for new innovative stuff, but doing

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also this groundwork, this maintenance, and also the parts which you mentioned, which are not

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just about coding in free software, but general explanation of free software, and the community

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management in projects, and the explanation to people how to use technology there. Are there

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other good examples you know from other countries in Europe? Those were a lot of aspects, and I

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think no country in the world checks all of these boxes. I think that the countries that actually

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have a digital service unit that is attached to the government, but kind of

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gathers all the different ideas of the different ministries and government bodies about digital

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technology and software, and informs them and kind of manages the different endeavors and

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points them all towards one direction, for example, free software, and that is something that would

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already help. In Germany we have this situation that there are three or four. I lost count to be

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honest. Ministries are claimed to be the digital ministry, which is basically ridiculous.

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And one country that really does a good job in building e-government software and also civic

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tech applications, applications that enable people to take part in the political debate,

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would be Taiwan. Taiwan also has a fantastic digital minister, Audrey Tang, and this digital

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ministry does a really good job at testing new modes of digital participation, digital representation

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of the citizens, and all that code is released under a public license. So that is one thing that is

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yeah, that is clear for them that this technology needs to be free software.

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Okay, thank you.

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So the third claim I think I don't need to explain it further because this is a very successful

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campaign by the Free Software Foundation Europe. It is public money, public code. We added to it

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public money, public good, because this is the idea of these recommendations that everything

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about technology needs to be turned towards being an investment for the public good and not

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for private companies interest. And the fourth recommendation was the development of a public

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digital infrastructure. We all know that very much of our digital infrastructure is privatized,

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and this brings along many problems, social inequality, also the investment that public

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bodies do put into the digital sector, then in the end only benefit private companies. We need

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to understand that digital infrastructure is no different than roads, and we need a public

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road network to get to work or to transport goods from one place to another. And we also need

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a digital infrastructure that is public and that allows us to communicate under a set of rules

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that is not made up by private companies. So it's a call for pop up bicycle lanes on those

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public infrastructures so that we don't forget the individuals. Exactly.

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Okay. Then yeah, I think from my side, the main question for those claims is what are the next

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steps now? So you formulated those. Other organizations signed it. The FSFE was also amongst the

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first organizations who signed those claims. What are the next steps now? Do you need more

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organizations joining and what are the next things we have on your road map there?

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Well, we would have thought that with almost 80 organizations from Germany but also from Switzerland

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from Austria, we would have thought that it would have some impact and lead to some sort of

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discussion and it was it was sad to see that it didn't. I believe that we need to get more involved

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into the policy processes, into the political debates actively and we need to get ourselves

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in there and to the table to put down these points again and again until people, especially

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political decision makers, can't ignore them anymore. So what we try to do now is with the

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upcoming German federal election next year to bring this to a state level and for this we are now

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have also a mailing list, quite revolutionary, where people can join. So I think instead of

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signing these recommendations, which of course organizations can do, I invite them to join

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the mailing list and join that discussion actively and see how we can join forces in order to

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influence the public discourse about technology in a way that is more in all of our interest.

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And I mean those claims were at the moment focusing on Germany, but then they are also now all

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translated into English and the discussion on the mailing list is that something Germany specific

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or is that something which you would like people from all around Europe to join you there?

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That is a good question. I think right now it is a growing discussion. I would love to have

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an exchange with people all over Europe because I think the struggles are the same in each of the

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countries and people in other countries might have tested out things and have experiences that we

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could absolutely learn from that would be very valuable for us. And then again, of course we are

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also happy to share our ideas and our approaches. So I would invite everyone to join if they don't

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mind that one of the other email might be written in German, but then again, I think we have good

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translation services for those. So far on civil societies can support those for claims on your

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website. Is there also a way for individuals apart from the mailing list to join in and to support you?

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The decision for limiting the signing for organizations was a technical one we didn't want to

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put people's names on a public website because you might be faced with take down requests

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in a couple of years and that would result in a lot of work for us. We're doing this now

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free time and of course we don't want to have data out there public if people don't like it,

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but then again, there was also a lot of work to manage that for years and years to come. That's

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basically why we decided to limit the list to organizations. So this was not meant to shrug off

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individuals and know the important work that they do. If they want to support is yes, do join

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the mailing list and let us know your ideas. The discussion is really definitely open to individuals as

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well. Thank you Alisa for all the answers. In regard to the time, I would now go to our last

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question. This one is last but not least and it's a question we usually ask everybody on the end

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of our podcast. Every year on the 14th of February, you know that we set a bright Valentine's Day

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but the FSFE organizes also the I love free software day and the I love free software day is a

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chance to thank contributors for their work for free software and at the FSFE, we also believe that

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we should not only thank contributors once a year because as you already said, it's really important

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to say thank you and to be open and to be welcoming. So we would like to give you the chance to

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thank someone. All right. I want to thank a huge group of people and I'm not sure I know anyone

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of those people personally but I wanted to know that I and many many others use what you build

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on a daily basis on an hourly basis. I know that you know this but maybe it's nice to have that

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side out loud. I really appreciate the Linux kernel because it makes my computer tick and it makes

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me able to do what I do. It wouldn't be possible without you folks and I really appreciate you.

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Thank you Alisa and from my side before we finish up, thank you very much for all the work you

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are doing there for many many years now. I know it can sometimes feel like there isn't that much

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change. Why are all those ministries fighting with each other? Why can't they agree and get some

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steps forward there? Thank you very much for continuously reminding people about free software

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and other topics about free society in a digital area for your work with the prototype fund you

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have done before and your work on researching how free software contributors can better be supported.

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So thank you very much about that and please keep up your good work there.

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Thank you all and thank you all for listening. I have a lovely day.

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This was the Software Freedom Podcast. If you liked this episode, please

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36:58.640 --> 37:02.960
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37:02.960 --> 37:07.680
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